Dangerous products on the market of the Republic of Croatia

If a product placed on the market of the Republic of Croatia poses a risk to the health and safety of consumers, the State Inspectorate as a competent authority informs the public on such products publishing information on the subject.
 
In order to protect their rights, consumers who purchased a product posing a risk or which does not meet safety criteria in accordance with the instruction in public notifications at the abovementioned links, may contact the trader from whom they purchased the product,.
 

Information

• You can get information on consumer rights via consumer telephone free of charge: 0800/414-414: each Monday, Wednesday and Friday between 10 a.m. and 2 p.m.
• You may send questions regarding your rights or requests for inspection visits via application Central Consumer Protection Information System.

 

Competent authority and regulations

Ministry of the Economy and Sustainable Development
Ulica grada Vukovara 78
10 000 Zagreb
+385 1 6106 111
javnost@mingor.hr
 
State Inspectorate
Šubićeva 29
10 000 Zagreb
01 2375 100
https://dirh.gov.hr/podnosenje-prijava/83
 
Consumer Protection Act (OG 41/14, 110/15 and 14/19)
Act on Alternative Dispute Resolution for Consumer Cases (OG 121/2016 and 32/19)
General Product Safety Act (OG 30/09, 139/10, 14/14 and 32/19)
Regulation on nomination of authorities for implementation of Regulation (EC) No 2006/2004 of the European Parliament and of the Council of 27 October 2004 on cooperation between national authorities responsible for the enforcement of consumer protection laws (Consumer Protection Cooperation Regulation) (OG 84/14, 120/14, 68/18 and 39/19)
Regulation on the system of rapid exchange of official information on products posing a risk to the health and safety of consumers (RAPEX) (OG 5/11, 120/14 and 39/19)
 
Updated: 28 October 2020